15 day free returns policy, subject to Terms and conditions.
The requirement for a valid procedure
- Proof of purchase – the document handed over to you together with the product, on delivery.
- Original packaging – the manufacturer packaging
- Any free promotional items – gifts or accessories delivered with the purchased item
- For missing items and damaged products especially broken screens please check with our riders during delivery and return on the spot.
For any return request please contact our Customer Service at +254 722 119 235
What happens once I have returned an item?
- We will perform a careful quality check.
- If the claim is valid we will refund you according to your requested refund method.
- The process may take up to 3 days from when your return request was submitted.
- If the claim is invalid the item will be sent back to you.
- We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items.
Example: If I received my product on Monday 5th, I have until next Saturday 19th to contact Customer Service.
NOTE: You have 15 days to notify us of your return by calling Customer Service, from the day you received your purchase.
For defective items, note that you have 15 days to return your product. After this period, we do not accept returns.